Maya is in English this morning, Maths after lunch.
Mentor check-in at 09:30, then Group Meet for English. A movement break at 11:00, then Science. Her usual Tuesday shape. She told her mentor she'd like camera-off for English today — that's been honoured.
Movement
Reflection
Rest
Connection
Reflection
Why this is here
A single calm sentence about what your child has on today — not a live tracker. Cornerstones are NEO's six daily threads: Connection, Movement, Creativity, Reflection, Rest, Nutrition. They map to the rhythm of a healthy school day rather than a subject-only timetable.
This week — what Maya chose to share
Reflections she has consented to share with you"I noticed I wanted to talk in the small group, not the whole one. I asked to keep camera off; that felt OK."
"Walking the same route every morning is making the day start. I notice less dread."
"I find writing easier than speaking, but I wanted the words to be heard, not just read."
Why this is here
Maya's reflections are her words. They are shared with you only where she has consented. Reflections she has not consented to share are visible to her and to her mentor — not to anyone else, including you. This is part of the Diamond AI Policy commitment to learner voice and consent.
Maya’s team
The consistent adults around your childMaya’s consistent adult. Daily check-in at the start and close of the day, plus a longer 1:1 each Friday. Not a teacher — the relational thread through her week.
Written and spoken English. Often invites Maya to write before she speaks — that’s deliberate. Podcast formats welcome.
Maths as a way of seeing — patterns, structures, the shape of an argument. Builds slowly. Nothing is a trick.
Science as a series of questions, not answers. Diagrams matter. Demos on Thursdays.
Leads the termly creative project. This term: Tidal Lines. Maya’s sketchbook is the start — the rest unfolds in conversation.
Conversations with NEO
Last 14 days · your inbox with NEO, not a chat trackerWeekly mentor calls are predictable in shape and time. Any escalation by NEO comes via the agreed channel and never as a surprise.
Absence & illness
Report once · the loop closes around you, not on youReport an absence
If Maya is unwell or has an appointment, tell NEO once. Her mentor acknowledges the same morning, her subject teachers are notified, and her sessions are rearranged. No form-chasing, no repeated phone calls, no "where is she?" call — because the loop starts with you.
Why this is here
One report reaches everyone who needs it — mentor, subject teachers, and, because Maya's placement is LA-commissioned, the attendance record Greenfield sees. What travels onward is status only, never medical detail. Patterns are watched with care, not suspicion: five missed sessions prompt a supportive review with you and the DSL — not a penalty letter.
Things you can ask for
Predictable, named routesRoutine requests
- Request a meeting with the mentor or Head of Year.
- Review the reasonable adjustments in place.
- Update Maya's communication preferences (camera, voice, chat).
- Opt-in to additional Google Classroom guardian features.
If something's wrong
- Raise a concern with the DSL (safeguarding).
- Raise a complaint (Complaints Procedure v04.26).
- Withdraw consent (digital, AI, or guardian-summary).
- Request the SEND records you hold rights to under UK GDPR.
Named routes, agreed timescales. NEO's policy library sets out the detail.
Yasmin is unwell today — you told NEO at 08:05. Everything else followed.
Her mentor acknowledged at 08:19. Today's Maths catch-up and English Lit revision have moved to Thursday, both teachers know, and a short optional wellbeing call is booked for 13:30. Nothing for you to chase.
Connection
This week — Yasmin's reflections
Shared with your consent · catch-up cadence is lighter"Chunked tasks worked better this week. I got through Pythagoras without the page-stuck feeling."
"Text-to-speech on Inspector Calls means I can read along instead of stalling on the page."
Yasmin’s team
Catch-up cadence — a smaller team focused on IGCSE Maths and EnglishYasmin’s consistent adult. Shorter check-ins for the catch-up cadence, plus a Friday close-out. The thread through her week.
Text-to-speech is on by default for Yasmin’s set texts. Extended deadlines available without a special ask.
Chunked tasks; assistive-tech defaults on. Building toward the IGCSE exam windows; nothing is a trick.
Conversations with NEO
Direct parent ↔ NEO line · no LA in the middleAbsence & illness
Active report · todayToday's report — unwell
- 08:05 — you reported Yasmin unwell (expected back tomorrow). Recorded as illness — the same code (I) schools use, so nothing needs re-explaining later.
- 08:19 — her mentor acknowledged; one gentle question, nothing more.
- 08:30 — Maths catch-up and English Lit revision moved to Thursday; both teachers notified.
- 13:30 — short wellbeing call with the mentor (optional).
- Tomorrow — check-in as usual; work picks up where it left off.
Absent today — reported First absence this term
Why this is here
Self-funded route: this stays between you and NEO — no LA in the loop, ever. Patterns are still watched with care: five missed sessions prompt a supportive review with you, never a penalty letter. What NEO records is the status and the rearrangement — medical detail stays in the conversation, not the database.
Things you can ask for
Self-funded route · direct decisions on intensity, cadence and exam feesRoutine requests
- Adjust session intensity (sessions per week).
- Review the reasonable adjustments in place.
- Request the IGCSE exam-fee routing letter (separate from tuition).
- Update guardian-summary recipients.
If something's wrong
- Raise a concern with the DSL (safeguarding).
- Raise a complaint (Complaints Procedure v04.26).
- Withdraw consent (digital, AI, or guardian-summary).
- Notice period: full term (per Home-School Agreement).
The intent behind this Door
A note from NEOFamilies of learners with EBSNA histories often arrive at a new provision braced for surprises. A Parent / Carer surface designed well does not behave like a school management system pointed at a family. It is calm, predictable, granularly consented, and scoped to your child. It is also honest about what it doesn't share — internal safeguarding work, other learners, operational decisions — and why. This concept Door is how NEO would build that, when families are ready and the platform is ready.